How can we help?

Try these steps in order:

1. Open the Apple Health app and confirm last night's sleep is recorded under Browse → Sleep.
2. Pull-to-refresh on the Sleep to Earn home tab.
3. Force-quit Sleep to Earn (swipe up from the bottom and flick the App away) and reopen.
4. Make sure HealthKit access is granted: iPhone Settings → Health → Data Access & Devices → Sleep to Earn → enable all toggles.

If the sleep is in Apple Health but not showing in Sleep to Earn after these steps, email us with your Apple ID email and the date in question.

The most common cause is the consistency component: it measures the ratio of asleep_minutes / in_bed_minutes. If you spent a long time in bed but only slept part of it (reading, scrolling, tossing and turning), the ratio drops and you lose points.

Tip: try winding down outside the bedroom before getting into bed, so your time in bed more closely matches your time asleep.

You can see the exact breakdown in the Sleep tab → Sleep Score Calculation card.

Wellness adjustments are calculated from the data Apple Health reports for the prior night. If you believe your score was incorrect:

1. Check the Apple Health app to see what was actually recorded — sometimes a watch falls off mid-night and time awake gets inflated.
2. Email us with the date, your Apple ID email, and a screenshot of Apple Health for that night.

If the score was based on demonstrably wrong data (e.g., a watch malfunction), we can manually issue a one-time correction.

Update your payment method inside the App: Settings → Payment Method. Common causes:

• Card expired
• Insufficient funds
• Bank fraud-block on a new merchant — contact your bank
• 3D Secure / Strong Customer Authentication required — Stripe will prompt you

Repeated failures may pause your account. Resolve and reopen the App to resume.

You need to enable Sleep tracking on the watch itself:

1. On iPhone: open the Watch app → Sleep → enable "Track Sleep with Apple Watch."
2. Set up a Sleep Schedule in the iPhone Health app: Browse → Sleep → Get Started.
3. Make sure your watch has at least 30% battery before bed.
4. Wear it snug enough that the heart rate sensor stays in contact.

Apple recommends Series 4 or later for accurate sleep tracking.

Inside the App: Settings → Delete Account. We permanently remove your sleep records, scores, wallet, and account profile within 30 days, except where retention is legally required (e.g., financial transaction records for tax purposes).

Important: if you delete during an active 30-day cycle, any pending dividends are forfeited. Wait until your cycle settles to keep your accumulated balance.

If you can't access the in-App option, email us with the subject "Delete My Account" from your registered email.

Gift cards are delivered within 7 business days after Day 30 to the email associated with your Apple ID (or whatever email you provided in the App).

1. Check your spam / promotions folder — Amazon emails sometimes filter there.
2. Search your inbox for "Amazon Gift Card" or "amazon.com".
3. Confirm the delivery email is correct: Settings → Account.

If 7 business days have passed and there's nothing in your inbox, email us with your Apple ID email and we'll trace the issue.

Sleep to Earn accounts are tied to your Apple ID via Sign in with Apple. If you've lost access:

1. First, recover your Apple ID at iforgot.apple.com — Apple is the source of truth.
2. Once you regain Apple ID access, sign back in to Sleep to Earn and your account will resume.

We cannot recover or transfer accounts manually because Sign in with Apple uses an Apple-issued unique identifier we cannot regenerate.

Email us with the subject line "Bug Report" or "Feature Request." For bugs, please include:

• iPhone model and iOS version
• Apple Watch model and watchOS version
• What you were trying to do
• What happened instead
• Screenshot or screen recording if possible